Shipping Policy

Order Processing

All orders are processed and shipped twice per week on our scheduled fulfillment days.
Orders are typically shipped on:
Tuesday and Friday

Orders placed after the most recent fulfillment day will ship on the next scheduled shipping day.

Example:

• An order placed Wednesday will ship Friday.
• An order placed Saturday will ship Tuesday.

Processing times may be slightly longer during holidays, promotions, or high-volume periods.

Express & Rush Orders

Customers who select express or expedited shipping at checkout will receive priority processing and ship within 48 hours of receipt.

Express orders may ship outside of our regular shipping schedule when possible.If you need your order urgently, please email us immediately after placing your order:
chat@shopmezai.com.

Include your order number and “RUSH ORDER” in the subject line so we can prioritize your request.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and the selected shipping method.

Estimated delivery times after shipment:

• Standard Shipping
  3–7 business days
• Expedited Shipping
  1–3 business days

Please note that delivery timeframes are estimates provided by the carrier and are not guaranteed once the package has been shipped.

Signature Confirmation

Due to past instances of fraud, some orders may require signature confirmation upon delivery.

If your shipment requires a signature, the carrier will require someone at the delivery address to sign for the package.

Packages that are delivered and signed for are considered successfully fulfilled and delivered.

Incorrect Addresses

Customers are responsible for ensuring the shipping address entered at checkout is correct.

If an incorrect address is provided and the order has already shipped, Mezai is not responsible for lost or misdelivered packages.

If a package is returned to us due to an incorrect address, the customer will be responsible for reshipping costs.

Lost or Stolen Packages

Once a package has been marked delivered by the shipping carrier, Mezai is not responsible for lost or stolen packages.

If your order requires signature confirmation, the carrier’s signed delivery record will be considered proof of delivery.

Order Tracking

Once your order ships, you will receive an email with tracking information so you can monitor delivery progress.

Questions

If you have any questions about your order or shipping options, please contact us at:
chat@shopmezai.com.